FAQs

While our system is user friendly, we recognize that not everyone is computer savvy! For patrons who are not comfortable making online purchases, you can always use the Point of Sale tool for any in-person sales (cash, check, or credit card)! You can even create patron accounts for a patron, if they have difficulty setting […]

No special equipment! You just need a computer with Internet access! All the tools you need are within your BookTix administrative portal. If you will be printing tickets, you will need a Dymo LabelWriter 450 or 550 series printer. However, if you don’t have a Dymo printer you can printer PDF tickets using any standard

Absolutely! When setting up your show, there is an optional field to enter a public sale start and end date. You can also set up a start and end date for any pre-sales as well!

You sure can! You can use the “Hold” tool to block off seats you wish to reserve. You can later release those seats to be sold to the public.

Absolutely! You’ll be able to manually enter a patron’s credit card number. If you would prefer to swipe a credit card, you can purchase a swipe reader attachment that is compatible with the BookTix app.

Absolutely! We don’t just service theaters and schools for performances and shows. We have many clients who use BookTix for class & workshop payments, fundraisers, concerts, dinners, galas, sporting events, etc. The possibilities are endless!

Not a problem! You can always look up their order and reprint their ticket or manually check the patron in. There is never a fee to reprint tickets!

Not at all! We realize that some shows have a bigger turnout than others.

No problem! You can look up the patron’s order, and either re-send the email with the pdf ticket, or print the ticket for the patron. Patrons can also log into their user accounts and re-print their tickets.

You can do that! Patrons will bring their pdf tickets that they have printed at home, or pick up their tickets at the door.