Not to worry! We are in the business of providing top quality ticketing, and our infrastructure is built to sustain the demand of ticket rushes. If you are expecting an unusual surge of demand when you open sales, we just ask that you let us know when you open sales so we can actively monitor […]
Once a ticket is sold, it will be taken out of inventory so that another patron cannot select the same seat. If a patron has added a seat to their shopping cart, but hasn’t completed the transaction yet, that ticket will still be unavailable for other patrons to select.
How can we be sure a ticket isn’t sold twice? Read More »
Of course! Any time a ticket is purchased with a credit card (whether online, or in person at the box office), the patron pays a per ticket service fee. Service fees can also be incorporated into the price so it is not seen by patrons. All cash and comp tickets are free. You are only
You can contact patron support – contact information is listed at the bottom of the box office’s website.
I have questions about the show, whom do I contact? Read More »
Each organization has a different policy on what types of payment is accepted, so you will want to reach out to the event producer’s patron support. Contact information is listed on the organization’s main box office website, just scroll to the bottom!
What if I don’t have a credit card? Can I pay in cash? Read More »
For your safety and security, we do require that you create a user account to purchase tickets.
Do I need to create an account to make a purchase? Read More »
Not to worry! On the login screen, you can select “Forgot Your Password?”. Once you enter your email address, a temporary password will be emailed to you. If you don’t see the email right away, be sure to check your spam/junk folder!
Help, I forgot my password! Read More »
Each organization we work with will maintain their own refund or exchange policy, so you will need to contact this organization directly. You can find their contact information listed at the bottom of the box office website.
How do I get a refund or exchange my tickets? Read More »
Sure! If you let us know the name of the organization, and the name and email address used to purchase the tickets, we would be happy to re-send the email! You can always log into your user account to re-print your tickets as well. Once you log in, on the top right you will see
I bought tickets but they haven’t been emailed to me yet. Can you help? Read More »
Most likely you purchased a ticket through our system for your local school or dance studio’s recent event. BookTix is an online ticketing vendor – we help schools, theater companies, dance studios, and other organizations sell tickets to their shows and events. If you can’t recall purchasing tickets to an event recently, you can reach
